Aki Hostel

Cancellation Policy, Cancel Hotel reservation and No show
Normative deliberation N ° 165/95 from Embratur.

Having the necessity of a cancellation or any date alteration from the accommodation, the client must communicate with the Hostel by writing, we do not accept cancellations or any alteration by telephone. This communicate must be sent by fax or e-mail.

We don’t give back any payments as a guarantee of a reservation. The cancellation of a reservation independently of the reason can’t be refundable, according to the National Hostelry Practice.

Follow below the next conditions to get the rights of a credit in new diaries.

Observation: The date alteration of a reservation always must respect the availability of accommodation in the Hostel. The date alteration won’t be possible for any Holydays or festivals dates and City events.

Renunciation without a cancellation “No Show”

The no attendance without preview communication by writing, in the preview arrival, will be considered as “No Show” (Renunciation without a cancellation). The accommodation will be available for 24 hours, after the check in time.

After this period the reservation will be cancelled (with retention of the 100% from the payment), availing the accommodation for another guest. There is not going to be restitution of the amount paid for future reservation or new diaries.

Renunciation after the check in:

The renunciation of the stay after the act of check in, in the entry of the Hostel, as the anticipate check out or partial renunciation of the purchased diaries, independently of the reason it won’t give you the rights to any type of restitution, refund in cash or credit in new diaries, carrying the total loose of the amount paid for the diaries.

In case of any anticipate check out, in any reservation, even if it’s a package of diaries or not, it will be purchased the integrity valor of the reservation. If there would be some left credit, the client must remove it before the check out.

Cancellation of a reservation during the week and weekend in low temporary

In case of cancellation, the amount deposited in the confirmation of the reservation won’t be refund, but you can receive in exchange some credit in diaries.

Until 03 (Three) previous days of the date from the reservation, the guest will have the credit (Diaries in accommodation) on the integral anticipate amount, just if it chooses a new date in the act of the cancellation.

Below 03 (Three) previous days of the date from the reservation, the guest won’t have the rights to the credit (diaries in accommodation).

All pended credit shall be used until 90 (Ninety) counted days from the date cancellation of the reservation.

Package cancellation in prolonged holydays and vacations

In case of any cancellation, the deposited amount in the reserve confirmation won’t be refund in cash, but it will be refund in credit for any accommodation.

Until 07 (Seven) previous days of the date from the reservation, the guest will have the credit (Diaries in accommodation) on the integral anticipate amount, just if it chooses a new date in the act of the cancellation.

Below 07 (Seven) previous days of the date from the reservation, the guest won’t have the rights to the credit (diaries in accommodation)

All pended credit shall be used until 90 (Ninety) counted days from the date cancellation of the reservation.

Make your preview deposit only if you are agree with our conditions above.